|How do I order?|
|Bears are restocked often. If you do not see a bear in the size and/or color that you want, feel free to send us a message. We will take your request and may add it to the next batch of bears that we make!|
|When will I get my bear(s)?|
|Most bears are ready to ship. They should be sent out within 7-10 business days PLUS shipping time of 3-5 business days. Business days do not include weekends, please give us some time to get your order processed and packaged! As we are a super super small company, this additional time is absolutely necessary - and the bears are well worth the wait. :)
⋒ Sometimes, there are delays. I try to keep you informed if this is the case, but since the bears are hand made, I'm the only one that can make certain sizes of bears, and I'm the only one doing shipping... sometimes things take longer. I have a chronic illness (atypical migraines) that I talk about a lot on my Instagram. I do ask for a little but of patience, because there are often times that I am completely unable to work.
Bears are shipped via USPS First Class or Priority mail (depending on which option you choose at checkout). Once shipped, your order should arrive to you within 3-5 business days. Priority shipping is available for an additional fee, usually with a 1-3 business days delivery time after shipment.
International orders may take from 1-4 weeks to arrive.
|Do you do custom orders?|
|On very rare occasions. I'm currently unable to accommodate any custom requests.|
|What are your policies?|
|Returns are made on a case-by-base basis, and only if there is an actual defect with your bear or you have been sent the wrong item.
All bears are hand made, meaning that there will be variations in their appearance. This is what makes each bear one of a kind, and is not considered a flaw.
Refunds will not be given on shipping charges for multiple orders, and all open orders will be combined and shipped together.
Please read the description of the items you purchase carefully - tiny bears are not for children under 3 years old, and itty bears are not intended for children at all (both bears could be considered a choking hazard due to their small size).
International customers: if you should incur any fees, taxes, or duties for receiving your order, you alone are liable to pay them. We cannot pay these fees.
Once an item has been accepted by the USPS, it is no longer our responsibility. If your package should get lost, we cannot send more bears in replacement. If you would like to purchase shipping insurance, please email us and we will include it to your order for an additional charge.
|How do I clean my bear?|
|Wipe it with a damp cloth. Do not submerge it in water. Allow it to air dry. You may machine wash it on a delicate cycle at your own risk - although this has been tested and bears turn out fine, you will not be refunded if your washing machine destroys the bear.|
|I have another question. How do I contact you?|
|Please fill out the contact form here to send me a message, and I will email you back as soon as I can.|
|Who do I contact about wholesale inquiries?|
|Send us a message through our contact form, and we will get back to you shortly. We'll ask some questions to help us better understand if our bears and brand are a good fit for your shop.|