FAQ

IMPORTANT:

SLOW, INTENTIONAL WORK ⟡

Making things by hand is so personal and special, and nothing makes me happier than to be able to create things that might give someone else happiness too.

However, I have a rare, chronic neurological condition that gives me daily migraine attacks (vestibular migraine, migraine with aura, and mild hemiplegic migraine - read more here). It's been pretty disabling, but I'm always learning new ways to adapt.

So what does that mean for you? Well... I might take more time to answer an email or DM and I need extra time to ship orders. Sometimes after a bad attack, I need long breaks from work to recuperate.

I appreciate the love and understanding from everyone that places an order with me. Thank you!

  • The shop is restocked semi-often. Check Instagram or your email for restock notifications. If you do not see a bear/friend in the size and/or color that you want, feel free to send a message and I can try to make what you want in the next batch.

  • I usually have seven different sizes: itty (1”), tiny (2”or 3” for bunnies), baby (4”), mini (6”), long (8”), tall (13”), and mega (23”).

    Sometimes I make other sizes, but most of the time I stick with the ones above.

  • Ready to ship: 7-10 business days
    Made to order: 2-3 weeks after ordering
    BUT - check the item listing for approximate wait times to be sure.

    Sometimes, there are delays. I try to keep you informed if this is the case. Patience is needed and appreciated!

  • USPS Ground Advantage or Priority Mail. Once shipped, your order should arrive to you within 3-5 business days. International orders may take from 1-4 weeks to arrive.

  • Yes, I ship all over the world! There may occasionally be countries I’m not able to ship to due to restrictions - so contact me before you order if you’re not sure.

  • Sorry, I can’t do any custom orders at the moment.

  • Click here to read all of my shop policies.

  • Wipe it with a damp cloth, air dry. If necessary, you can machine wash it on delicate and air dry. The cotton bags that come with the smaller bears are perfect for a trip into the washing machine!

    Mega bears do fine on a delicate cycle with some other clothes, or he can be tied up into a large garment bag or pillowcase for washing.

  • I’m sorry, I’m not able to do wholesale orders.