FAQ
IMPORTANT:
SLOW, INTENTIONAL WORK ⟡
Making things by hand is so personal and special, and nothing makes me happier than to be able to create things that might give someone else happiness too.
However, I have a rare, chronic neurological condition that gives me daily migraine attacks (vestibular migraine, classic migraine, and mild hemiplegic migraine). It's been pretty disabling, but I'm always learning new ways to adapt.
So what does that mean for you? Well... I might take more time to answer an email or DM and I need extra time to ship orders. Sometimes after a bad attack, I need long breaks from work to recouperate.
I appreciate the love and understanding from everyone that places an order with me. Thank you!
WHAT ARE YOUR SIZES?
I usually have seven different sizes: itty (1”), tiny (2”or 3” for bunnies), baby (4”), mini (6”), long (8”), tall (13”), and mega (23”).
Sometimes I make other sizes, but most of the time I stick with the ones above.
HOW DO I ORDER?
Bears are restocked semi-often. Check Instagram or your email for restock notifications. If you do not see a bear in the size and/or color that you want, feel free to send a message and I can try to make what you want in the next batch.
WHEN WILL MY ORDER SHIP?
Ready to ship: 7-10 business days
Made to order: 2-3 weeks after ordering
BUT - check the item listing for approximate wait times to be sure.
⋒ Sometimes, there are delays. I try to keep you informed if this is the case. Patience is needed and appreciated!
HOW WILL MY ORDER SHIP?
USPS Ground Advantage or Priority Mail. Once shipped, your order should arrive to you within 3-5 business days. International orders may take from 1-4 weeks to arrive.
DO YOU SHIP INTERNATIONALLY?
Yes, I ship all over the world!
CAN I PLACE A CUSTOM ORDER?
Sorry, I can’t do any custom orders at the moment.
WHAT ARE YOUR POLICIES?
Click here to read all of my shop policies.
HOW DO I CLEAN MY BEAR?
Wipe it with a damp cloth, air dry. If necessary, you can machine wash it on delicate and air dry. The cotton bags that come with the smaller bears are perfect for a trip into the washing machine! Mega bears do fine on a delicate cycle with some other clothes, or he can be tied up into a large garment bag or pillowcase for washing.
DO YOU DO WHOLESALE?
I’m sorry, I’m not able to do wholesale orders.