FAQ

LET'S START WITH THE MOST IMPORTANT THING TO ME:
SLOW, INTENTIONAL WORK AND WHAT THAT MEANS

This little shop is my own way of giving joy and love to the world, and I am SO grateful to have this particular way of doing it. Making things by hand is so personal and special, and nothing makes me happier than to be able to create things that might give someone else happiness too.

However, I'm just a human on this Earth, and as such I have my own limitations. To be specific, I have migraines... often. In the years of chronic illness and learning to deal with my own health while being gentle with myself, I've come to accept that I can't do everything like everyone else can. Namely, technology causes symptoms for me (eye movements from reading and scrolling, and light from screens), and I have to take things very easy or else I'll live in constant discomfort.

I know, it seems crazy! And it is, seriously. But it's what I have to do, and it means that: I only check emails once a week or so, and I don't check Instagram DM's or comments very often. It also means that I can't sew every day (I often take breaks for several weeks), it takes me a while to get things prepared and in the mail (and occasionally, they'll be late), and I don't behave - in general - like a "business". I just can't!

All that said, I have some amazing women that help me sew, and my lovely husband puts in effort wherever he can as well. When I have little stuffed friends available, I post about it on Instagram (and usually my email newsletter). Items are mostly ready to ship, but will take some time for me to prepare, package, and get delivered to you.

Most of the time, things may not even seem slow. But sometimes, they may be, and I just ask for patience.

I appreciate the love and understanding from everyone that places an order with me. Thank you!

WHY ARE YOUR BEARS SPECIAL?
Or, alternatively, “Why should I pay so much for a bear?” Yeah, I went there. I think it’s a valid question and I actually love to answer it!
First, my bears are not to everyone’s tastes, and that’s okay! I’m not a salesperson. I genuinely don’t want to convince anyone to buy anything from me. If you want to, then please do. :)
Second, there’s a difference between buying a bear from me and buying from, say, a big store. With me, you’re getting hand made little friends that are sewn ethically, from women that are getting paid fairly and not overworked. You’re getting the reassurance of knowing the materials I use are safe for you. You’re getting bears that are made in small batches, and that aren’t like anything else you can buy. I think all of that is special. Some people also think it’s great to support small businesses (one of my own personal favorite things).
And lastly, I think that owning fewer things that are very treasured is better than owning more things that aren’t as important to you. I’d rather my kids had 20 toys that they absolutely LOVED, than have 100 toys that they never played with. It’s up to you to decide what makes more sense to you, but those are my reasons for thinking my bears are worth the investment. :)

HOW DO I KNOW WHICH SIZE TO ORDER?
I usually have seven different sizes: itty (1”), tiny (2”or 3” for bunnies), baby (4”), mini (6”), long (8”), tall (13”), and mega (21”).
Sometimes I make other sizes, but most of the time I stick with the ones above.

HOW DO I ORDER?
Bears are restocked semi-often. Check Instagram or your email for restock notifications. If you do not see a bear in the size and/or color that you want, feel free to send a message.

WHEN WILL I GET MY BEAR(S)?
Ready to ship: 7-10 business days
Made to order: 2-3 weeks after ordering
⋒ Sometimes, there are delays. I try to keep you informed if this is the case, but since the bears are hand made, I'm the only one that can make certain sizes of bears, and I'm the only one doing shipping... sometimes things take longer. I have a chronic illness (atypical migraines) that I talk about a lot on my Instagram. I do ask for a little but of patience, because there are often times that I am completely unable to work.

HOW ARE BEARS SHIPPED?
USPS First Class. Once shipped, your order should arrive to you within 3-5 business days. International orders may take from 1-4 weeks to arrive.

DO YOU SHIP INTERNATIONALLY?
Yes! I ship all over the world.

DO YOU DO CUSTOM ORDERS?
No, I’m sorry!

WHAT ARE YOUR POLICIES?
Click here to read all of my shop policies.

HOW DO I CLEAN MY BEAR?
Wipe it with a damp cloth, air dry. If necessary, you can machine wash it on delicate and air dry. The cotton bags that come with the smaller bears are perfect for a trip into the washing machine! Mega bears do fine on a delicate cycle with some other clothes, or he can be tied up into a large garment bag or pillowcase for washing.

I HAVE ANOTHER QUESTION. HOW DO I CONTACT YOU?
Please fill out the contact form here to send me a message, and I will email you back as soon as I can.

WHO DO I CONTACT ABOUT WHOLESALE INQUIRIES?
Send a message through the contact form, and I’ll get back to you shortly. I’ll ask some questions to help better understand if my bears and brand are a good fit for your shop.